Tuesday, 17 December 2013

Re: User Advocacy in Ubuntu

On Tue, Dec 17, 2013 at 3:26 PM, Dave Chiluk <chiluk@canonical.com> wrote:
Doesn't that utility already exist as launchpad?  That being said, I
realize that some feature and bug requests do fall through the cracks.
It might be better to create a data mining and reporting campaign of
launchpad instead of completely re-inventing the wheel?

Hi Dave,

Launchpad serves many purposes, but it does not begin to replicate all the tools UA has available nor all the sources that UA in Mozilla uses to produce actionable reports and information. I would say that more than some requests and feature requests fall through the cracks.

In fact Launchpad is not really a platform intended for feedback from users we currently do not have a good outlet for that. Also, you are just talking about tools while I'm talking about a team to use all the tools we have and potentially produce new ones and then deliver digestible data to developers who do not have the time to digest this data themselves.