Thursday, 15 February 2018

Re: More diagnostics data from desktop

On 14 February 2018 at 18:37, Alistair Buxton <> wrote:
> * Information from the installation would be sent over HTTPS to a service
> run by Canonical's IS team.  This would be saved to disk and sent on first
> boot once there is a network connection.  The file containing this data
> would be available for the user to inspect.

So you ask the user during install. Then the data is sent on first
boot. At what point can the user inspect the data, given that some of
it can't be collected until after installation is finished? It seems
like the first opportunity will be after it has been sent, unless you
ask the user a second time. So why not just ask them on first boot,
when you have already gathered all the data? That way user can inspect
the data there and then before deciding how to answer.

Yes, I think the first opportunity would be after it has been sent.  I'm generally against asking more questions on login though, I think it would be clunky.
We're considering ways to make the tool a stand-alone snap which could be much more interactive and could be installed and run independently of the "Send diagnostics" checkbox.

>    * Screen(s) resolution

This won't be correct after first boot on my system. I have to reboot
at least one more time to install working graphics drivers.

Good point, thanks.  We're more interested in general trends than the specifics, so this might skew the data a bit, I think it will work out in the end.