On Tue, Dec 17, 2013 at 3:23 PM, Benjamin Kerensa <[email protected]> wrote:
> I think it might be good to consider forming a User Advocacy Team in Ubuntu
> with the goal of identifying issues impacting our users that need escalation
> to product management and developers for resolution. Currently we work on
> roadmaps that are best guesses at what our users want to see but I think
> establishing a User Advocacy Team to analyze feedback from users via a
> variety of data sources (Social Media, Forums, Planet, IRC etc) and also
> building a feedback utility into Ubuntu would be a win for our users.
> I'm hoping to solicit feedback on this proposal and the idea of having a
> feedback tool built into Ubuntu.
> Examples of other User Advocacy Teams:
Could you point us to examples of how Mozilla's User Advocacy Team
"distills information gained through user feedback" into something
actionable? I fear that a prominent feedback tool won't be of much use
without a solid plan for how the feedback would be processed. Worse,
it may even direct users away from more appropriate venues for their
issues. For instance, a crash report submitted to the error tracker
 is much more valuable than a user submitting feedback that "foo
keeps crashing." A criticism of a package in Universe would probably
be better placed as a review in the Software Center so other users
could make an informed decision when considering installing it.
I came across Firefox Input  which seems to be the dashboard for
information coming in from Mozilla's feedback tool. In the past 90
days, there have 145,274 submissions. Giving some of them a quick
skim, it's a really mixed bag. Doing analysis of open-ended questions
is no simple task. Whether or not Ubuntu decides to do something
similar, I'd be very interested in how Mozilla puts this data to use.
-- Andrew Starr-Bochicchio
Ubuntu Developer <https://launchpad.net/~andrewsomething>
Debian Developer <http://qa.debian.org/developer.php?login=asb>
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